FAQS
OUR CLOTHING AND SIZES
All of our clothing is crafted by skilled artisans in small-scale European workshops located in Lithuania and Belarus. We closely oversee the production process to ensure fair and safe working conditions for our artisans, and maintain the highest quality and sustainability standards.
The upcycled fabrics we repurpose are high quality textiles no longer needed or suitable for production by luxury fashion or textile companies. These fabrics may have been rejected due to overstocking and surplus production and would typically be discarded in landfills. Upcycling these beautiful fabrics gives them a second life and helps to reduce waste and environmental impact.
Refer to our SIZING CHART for general sizing guidelines, and the Sizing Charts on our product pages to see individual measurements for each design. If you prefer a more personal touch, write to us at sizing@gaala.com, and we will be happy to help you find the right size!
SHIPPING AND DELIVERY
Yes! For orders outside Europe, you’ll be shown shipping options at checkout.
Preorders ship within 3 weeks after purchase. Stock items ship within 2 business days.
Standard shipping takes 48 hours within France, 1-2 business days within the EU, and between 2-3 business days for international orders.
Import duties and taxes are not included in the item price or shipping cost. These charges will be your responsibility and will be collected from you by the shipping company.
If you refuse a shipment from MONAWEARS, you are responsible for the original shipping charges and import and returns fees incurred upon delivery to us.
ORDERS
We invite you to write to us at contact@monawears.com with your order number and request and we will be happy to edit it for you!
We accept cancellations of preorder items within three business days of placing the order. Exceptions include delayed orders.
In stock orders that have yet to be shipped can be canceled up to three business days after purchase. If you have already received tracking for an in stock purchase, please check if it’s been shipped before writing us at contact@monawears.com for a cancellation request.
We provide a flat shipping fee of 15$ for international orders. However, some countries have a flat rate of 25$ for standard shipping (3-5 business days). These countries include Argentina, Bolivia, Brazil, Caribbean Netherlands, China, Colombia, Ecuador, Falkland Islands, French Guiana, Mexico, Paraguay, Peru, South Korea, Suriname, Uruguay, and Venezuela.
All international orders with a value of 350$ and over are free.
RETURNS AND REFUNDS
Yes, you have the option to return your purchase within 14 days of receiving your package. Please refer to our ‘Returns’ page for more information.
You can return your purchase for a refund onto the original payment method, or you can exchange your item for an item of the same value.
Additionally, you have the option to return your purchases for a gift card instead of a refund. By selecting this option, you will receive an extra 10% of your returned purchase’s value added to your gift card.
To locate the nearest DHL drop-off point, please visit the following link: https://locator.dhl.com/